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Your Account Rights and Legal Standing on 8xbd

Using 8xbd — including deposits via bKash, Nagad or Rocket — is subject to the legal terms set out here. Access to our lobby and all account functions depends on your local law and whether you are in an eligible region.

Jurisdiction-dependent accessAccount eligibility rulesbKash, Nagad, Rocket coveredUser rights stated clearlyLocal law applies
8xbd Your Account Rights and Legal Standing on 8xbd
LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about your account eligibility, a wallet transaction dispute, or how these terms apply to your specific situation, our support team handles legal queries directly. Raise your concern through the channel that works for you — we aim to respond to account and legal queries within our standard support window.

Team online

Live Chat

Open the chat widget from any page on 8xbd. Legal and account queries go to the same support queue — no separate form needed.

Email Support

Send detailed legal or account eligibility questions by email. Include your registered mobile number so we can locate your account record quickly.

Account Help Centre

The Help Centre inside your account lists common legal FAQs, wallet dispute steps and the process for requesting account data or closure.

DATA AND ACCOUNT SECURITY

How 8xbd Handles Your Data and Account

Account security and data handling sit at the centre of how we run 8xbd. We collect only the data needed to operate your account — your registered mobile number, your wallet details (bKash, Nagad or Rocket), and your transaction history. We do not sell your data to third parties, and we do not share payment details beyond what is required to process your transactions.

Cookie Policy

We use session cookies to keep you logged in and preference cookies to remember your lobby settings. You can clear these from your browser or mobile app at any time.

Data Retention

Account records and transaction logs are kept for the period required by our internal policy. You can request a summary of your stored data through the Help Centre.

Account Security

Every login uses OTP verification sent to your registered mobile number. We recommend you never share your OTP or account PIN with anyone, including support staff.

Requesting Changes

To update your registered details, correct account information, or request account closure, contact support via live chat or email with your mobile number for verification.

Common Legal Questions About Your 8xbd Account

These questions cover the legal points we hear most often — account eligibility, data rights, wallet disputes and what happens if our terms change. If your question is not here, reach us through live chat or email.

Access depends on your own legal position under applicable local law. We state eligibility conditions on the registration screen; it is your responsibility to confirm you are in an eligible region.

If your account is suspended for a terms breach, any verified balance is handled according to our dispute process. Contact support with your registered mobile number to begin a review.

Yes. Submit a data request through the Help Centre inside your account. We will respond with a summary of your stored account records and transaction history within our standard review window.

Raise the dispute through live chat or email before contacting Rocket directly. Include the transaction reference, amount and date so our team can pull the record and investigate promptly.

We update the date shown on this page and, for material changes, notify you via your registered mobile number. Continuing to use your account after the update means you accept the revised version.

Contact support via live chat or email, verify your identity with your registered mobile number, and request closure. We will confirm the steps and the data-retention timeline that applies to your record.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.