Reference

What These Account Terms Cover

These terms are the rule set behind your 8xbd account — how you open it, how your wallet moves money through bKash, Nagad or Rocket, and what we expect from each other while you use the lobby.

Account rulesbKash, Nagad, RocketEligibility by regionWallet in your name
8xbd What These Account Terms Cover
DATA AND ACCESS

How We Handle Your Account Data

Your details sit in the account record, and we use them to run the wallet, verify who is asking, and meet the checks our payment partners require. We do not need your bKash PIN or your Nagad PIN, ever, and no one from 8xbd will ask for an OTP over chat. Keep the number registered to your wallet current, because every login step and withdrawal confirmation is tied to it. Ask us for a copy of what we hold, or for a correction, and we will tell you what we need to confirm first.

Login and OTP checks

Each session starts with your mobile number and a one-time code. Treat that code like your PIN — we never ask you to read it out, and a chat request for it is not from us.

Record keeping

Wallet movements, settled rounds and account changes are stored so we can answer a dispute months later. We keep them only as long as the payment and reporting duties around them require.

Cookies on this page

We use cookies to keep you signed in and to remember your language choice. Clearing them signs you out, and blocking them entirely can stop parts of the lobby from loading on mobile.

Changing or removing data

Ask for a correction or a copy of your record through support. Removal is possible once closed-account duties are met, but the wallet history attached to transfers has to stay on file.

REACHING US

Where to Send a Terms Question

If a clause is unclear, ask before you deposit rather than after. Our Bangladesh support desk answers through live chat inside your account wallet and by email, and both routes reach the same team that handles wallet checks. Quote your registered mobile number so we can pull the account in one go. For a dispute about a settled round, send the game name, the round ID and the time it happened; we work from that record, not from memory.

Live chat Open the chat panel from your account wallet while you are logged in. Use it for anything urgent — a stuck deposit, a locked login, or a term you want explained before you act on it.
Email support Write to our support address with your registered number and a short description of the issue. Attach a screenshot if the problem is a transfer, and keep the bKash, Nagad or Rocket transaction ID in the message.
Account closure request Tell us in writing from the same mobile number on the account. We confirm the balance, check for open rounds, then send whatever remains back through the wallet you deposited from.

Questions You Send About Terms

These are the points our support desk answers most often, in the words people actually send them. If your situation is not here — a name mismatch, a transfer from a family member's wallet, a request to reopen a closed account — message us with the bKash, Nagad or Rocket transaction ID and we will read the account record before replying.

Yes. Ticking the box when you register and then logging in both count as acceptance. If any part does not sit right with you, settle it with support before your first bKash or Nagad deposit.

No. The name on the wallet has to match the name on the account, and a mismatch is the usual reason a withdrawal gets held. Use your own bKash, Nagad or Rocket number from the very first deposit.

We post the new wording on this page and flag the change in your account messages before it takes effect. Keep using the lobby after that date and the updated version applies to your account.

Send the request from your registered mobile number. We check for open rounds, confirm the balance, then return it to the wallet you deposited from. Closing does not erase transfer records we have to keep.

It depends on your local law and eligible regions, so it can differ by area and can change over time. Where a payment rail or region is not supported, we say so at the deposit step.

Live chat first, with the game name, round ID and the time it happened. Our team reads the round record and replies with what it shows. Larger disputes can follow up by email from the same account.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.