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How 8xbd Handles Your Personal Information

This page sets out exactly what personal data 8xbd collects when you open an account, make a deposit via bKash, Nagad or Rocket, or contact our support team.

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What We Collect and Why We Collect It

8xbd Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with 8xbd, we collect the details you submit — your name, email address, phone number and the payment method you choose to link. If you deposit using bKash, Nagad or Rocket, we record the transaction reference and wallet number to verify

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the transfer and match it to your account wallet. We do not store your mobile banking PIN or full wallet credentials. We also collect device and session data — your browser type, IP address and the pages you visit — to keep your account secure and
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to detect unusual access. This data is not sold to third parties. We share it only where we are required to by applicable law, or with payment processors strictly to complete a transaction. Your data is retained for as long as your account remains active and
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for a reasonable period after closure in line with financial record-keeping obligations. Access to this platform and the application of this policy depend on your local law and the region from which you connect. If you have questions about how a specific data point is used
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— for example, how your Nagad wallet reference is stored — our support team can walk you through it.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA HANDLING PRACTICE

How We Protect and Manage Your Data

We apply standard security measures to the data stored in your 8xbd account — including SSL encryption on all pages where personal or payment data is transmitted. Your account access is protected by a one-time password step at login, which means a new code is sent to your registered phone number each session. This limits the risk of unauthorised access even if your password is compromised. If you believe your account has been accessed without your knowledge, contact support immediately through live chat.

SSL Encryption

All pages where you enter personal or payment data — including bKash and Nagad deposit screens — are protected by SSL encryption in transit.

OTP Account Access

Every login triggers a one-time password sent to your registered number. No session opens without that code, reducing the risk of account takeover.

Data Retention Policy

We keep your account data while your account is active and for a defined period after closure. We do not retain payment credentials beyond what verification requires.

No Data Sales

Your personal information — including your Rocket or bKash wallet reference — is never sold. It is shared only with payment processors or where law requires.

DATA CONTACT PATHS

Reach Us About Your Privacy

If you want to request a copy of your data, ask us to correct something, or raise a concern about how your information has been handled, our support team is the right first stop. You can reach us through live chat inside your account dashboard, by email, or via the help form on our contact page. When submitting a data request, include the phone number or email linked to your account so we can verify your identity before releasing any information.

Live Chat Open your account dashboard and start a live chat session. Mention it is a privacy or data request so the agent can route it correctly.

Email Support Send your data request or privacy concern to our support email. Include your registered phone number or email so we can verify it is your account.

Help Form Use the contact form on our help page for written data requests. We aim to respond and confirm receipt as quickly as our team can review the submission.

Common Questions About This Privacy Policy

These are the questions we hear most often about how 8xbd handles personal data. If your question is not covered here, reach out through live chat or our support email with your registered account details ready.

We collect your name, email address and phone number at registration. If you link bKash, Nagad or Rocket, we also record a transaction reference to match deposits to your account wallet.

No. We record only the transaction reference and wallet number needed to verify a payment. Your mobile banking PIN is never transmitted to or stored by us at any point.

Yes. Contact our support team via live chat or email with the phone number or email linked to your account. We will verify your identity before sharing any account data.

We retain account and transaction records for a reasonable period after closure in line with financial record-keeping obligations. After that period, data is removed from active systems.

We share data only with payment processors — such as those handling bKash or Rocket transactions — and only where required by applicable law. We do not sell your data to any third party.

Application of this policy depends on your local law and the region from which you access the platform. We recommend checking your local regulations before opening an account.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How 8xbd Handles Your Personal Information

How We Protect and Manage Your Data

Reach Us About Your Privacy

Common Questions About This Privacy Policy

01 What personal data does 8xbd collect when I open an account?

02 Does 8xbd store my bKash or Nagad PIN?

03 Can I request a copy of the data you hold about me?

04 How long does 8xbd keep my data after I close my account?

05 Does 8xbd share my data with third parties?

06 Does this privacy policy apply to me in Bangladesh?

Privacy Policy

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